General:

What if I am unhappy with the service I received?

We never want to disappoint you, so please let us know how we can improve moving forward! For immediate attention to your concern, please see the store manager on duty in our store. You may also submit an online contact form through our 'Contact Us' page, or call our Customer relations toll free at 1-888-937-3776. Our office hours: Mon-Thurs 8am-5pm, Fri 7:30am-4pm

I would like to work for your company. Where can I find information on job openings and applying?

We are always looking for great new partners to join us! Please visit the 'Join Our Team' page if you are interested.

Where can I find my store's contact information?

Use the 'Find a Store' feature at the bottom of the webpage to view contact information, services offered, and store hours.

How can I request support from Brookshire Grocery Company?

Visit our Community page for more information on grants and corporate donations.

Account:

Why do I only need one account for different sites?

For your convenience, all brands operated under Brookshire Grocery Company now have a single account. This means you only need one set of credentials to access your information. Brookshire Grocery Company operates under the banners; Brookshire's, FRESH by Brookshire's, Super 1 Foods and Spring Market.

How do I create a new account?

  • From your computer: Click on the 'Sign in or Register' option in the upper right corner of the website and toggle to 'Register'. Enter your first name, last name, email address, a password, then select 'Create account'.
  • From your mobile browser: Tap the menu icon in the upper left corner of the website. Click 'Sign in or Register' and toggle to 'Register'. Enter your first name, last name, email address, a password, then select 'Create account.'
How do I log into my account?

  • From your computer: Click on the 'Sign in or Register' option in the upper right corner of the website and toggle to 'Sign In'. Enter your first name, last name, email address, a password, then select 'Sign In'.
  • From your mobile browser: Tap the menu icon in the upper left corner of the website. Click 'Sign in or Register' and toggle to 'Sign In'. Enter your first name, last name, email address, a password, then select 'Sign In'
How do I change my store?

To change store associated with your account, just log in and click 'Browse to Shop in Store' in the top right corner of the home page. Underneath the store information, click 'Change Store'. You will be able to view the various stores in a List or Map view. You can also type in a City or Zip Code for refined results.

What do I do if I forgot my password?

Navigate to the sign in page and click 'Forgot Password'. Type your email address and click 'Send Password Reset Link'. This will trigger a password reset email to your email account. In your email account, open the email and click the 'Reset Password' link. Please reset your password following the requirements. Once you've reset your password, you can use the new password to login.

How do I reset my password if I'm already logged into my account?

If you are already logged in and wish to update your password: Navigate to your name in the upper right hand corner and select "My Account Settings". Under account information click "Change Password". Type your current password, your new password and verify your new password following the requirements to the right. Click "Save'.

How do I change my email address or phone number?

  • While logged in, click your name in the upper right corner of the screen.

    • Select 'My Account Settings'.

    • Under 'Account information' select 'Change Email' and type the email you would like and click 'Save'

How do I change my phone number?

  • While logged in, click your name in the upper right corner of the screen.

    • Select "My Account Settings".

    • Under 'Profile Information', type in the phone number you would like. Click 'Save'.

How do I unsubscribe from emails?

You can unsubscribe from emails at any time. There is a link included in all emails we send to allow you to unsubscribe. Please use this link at the bottom of any emails to stop receiving communications.

Why am I having issues creating a password?

We want to keep your data safe! We require passwords to be at least 6 characters long, with at least one uppercase letter, one lowercase letter, one symbol, and one number. Once all of the green boxes are checked next to the criteria, you will be able to successfully create your account.

Shopping Lists:

How do I remove items from my shopping list?

To review your list, select "Shopping List" below your name in the upper right corner of the screen. You can remove items by using the trashcan icon, or change the quantity by clicking the number and using the + and - buttons.

Why am I seeing a message that an item on my shopping list is not available?

If an item on your shopping list isn't available, it may be because your selected store doesn't carry the product or the product is out of stock. You can use the search feature in your list to find a similar product!

How do I create a shopping list?

  • While logged in, select 'Add to List' on any product to begin your list. You can add items directly from your shopping list by using the search bar or by navigating through the departments.

  • To review your list, select 'Shopping List' below your name in the upper right corner of the screen. You will be able to view product details such as price, weight and quantity. You will also have the ability to empty your list, print your list or save it for later.

Can I add items from a recipe to my shopping list?

Yes! To add items from a recipe to your shopping list select 'Add to List' from the options below the recipe name. Or, add all items from the recipe by selecting 'Add All Ingredients to List'.